SUBWAY® Radio FAQs

What is SUBWAY® Radio?

It’s a completely customized radio station developed just for SUBWAY® Restaurants. The programming reflects the SUBWAY® brand and enhances your customers’ experience – all without unwieldy equipment or undesirable audio content.

What makes SUBWAY® Radio different?

Unlike other in-store music sources, the SUBWAY® Radio uses a streaming media player to deliver your choice of several music channels in real time. For up-to-the-minute, high-quality, static-free sound. No commercials, no DJs, no interruptions. Songs by major label artists are added daily to keep the SUBWAY experience fresh, and brand-focused messages/ads can be frequently changed or updated.

What equipment is required?

One streaming media player per store and an existing sound system (receiver/tuner and speakers).

Why choose SUBWAY® Radio over other music options?

It’s a truly EASIER business music solution!
Plug us in, point and click the remote and enjoy the entertainment along with satisfied customers and staff!

The content is NEVER inappropriate!
The screened music and SUBWAY®-generated messages/ads allow you to play music for your customers without worrying about offensive content.

ALL music licensing fees are included!
All BMI, ASCAP, SESAC, and SoundExchange fees are covered, so you don’t run the risk of getting a hefty fine for each store that’s playing music unlawfully.

You get consistent BRANDING!
Every day, all day, the customized music and messaging optimizes your brand experience!

…over CDs or iPod • It is illegal to play copyrighted CDs or iPod music in your store • CD or iPod sound quality and volume can vary from song to song • CDs require handling, storage and the songs can become repetitious • SUBWAY ® Radio guarantees that all music and messages/ads are appropriate and chosen specifically to support your brand

…over satellite radio • Unlike satellite radio, SUBWAY ® Radio doesn’t require an external antenna, which can be difficult to install and must face in a specific direction • Our media player receives continuous data from a broadband connection, providing great, static-free sound regardless of location, obstructions or weather conditions • Because satellite radio isn’t customizable, it’s littered with DJ chatter, promos and other distractions that aren’t focused on your brand

…over local broadcast radio • You will NEVER be hit with a huge per-store fine for playing copyrighted music • SUBWAY ® Radio can be customized to work for your brand without commercials, rambling DJs, inappropriate content or other distractions

Are all my music licensing fees covered?

Yes, unless your store uses music sources other than SUBWAY® Radio (CDs, DJs, live music or broadcast radio). Then you are responsible for direct payment of copyright fees to ASCAP, BMI, SESAC, and for any sound recordings.

Is the Internet a reliable music provider?

Absolutely. It’s a very dependable and efficient way to get high quality music. If, however, your connection goes down for an extended period or your POS or credit card processing systems slow dramatically, check your internal connections.

Is it possible for me to install the media player on my own?

Sure, all you need is a sound system and connection point to your router. But, just in case, you can always access support information.

How much bandwidth does the media player need?

It streams at 64 KB. Recommend minimum bandwidth is 1.5 MB for unlimited service.

How long is the warranty for the media player?

Twenty-four months. See Warranty Terms & Conditions for specifics.

What is the length of your agreement?

One year.

How and when do I pay for service?

If you are purchasing the service for the first time you will pay for the player and the service for one year.

If you are adding SUBWAY® Radio to your SUBWAY® TV you will pay $180 for one year of service on the day you sign up for the service.

You can pay securely online by credit card or ACH for 12 months of service. On the anniversary of your service you will be automatically billed annually (once a year).

As a franchise owner, how do I find out about custom service for all my stores?

Simply provide the information on your sales inquiry form and we’ll get in touch.

Can I cancel for any reason?

You can cancel within the first 30 days of signing up for the service. After you cancel and you return the media player, you’ll get a credit for the full amount of your purchase less $15. Call 800.884.8634 x740.

How do I get in touch with SUBWAY® Radio?

For written correspondence: Mail: 5025 West Lemon St., Suite 200, Tampa, FL 33609 Call toll free: (813) 400-1240 Email: subwayorders@retailradio.biz To report a service outage, please call (813) 400-1240 or email subwayorders@retailradio.biz

How do I sign up for SUBWAY® Radio?

You can purchase the service online and be up and playing music in your restaurant in days.

Any other questions? Call (813) 400-1240